Policy

Returns, damage claims, and warranty.

Request a return authorization before shipping anything back. Unauthorized returns cannot be received or credited.

Return policy

30 days from delivery for unused equipment in original packaging, with prior return authorization

The buyer pays return freight, and a 15 percent restocking fee applies

Transit damage must be noted on the delivery receipt and reported within 48 hours for free replacement

Defects are covered by the manufacturer warranty listed on each product page

How to start a return

Email support@pokeoracle.com with your order number and the reason for the return, or text ORACLE for help. We reply with a return authorization number and the return address. Equipment must be repackaged in its original crate or packaging, unused, and complete.

Damage in transit

Inspect the crate with the driver before signing. Note any damage on the delivery receipt and report it to us within 48 hours. Damage documented that way is replaced at no cost to you. Damage that is signed for as clean and reported later is handled as a freight claim and may not be recoverable.

Warranty defects

A defect that appears after installation is handled under the manufacturer warranty term shown on the product page, not as a return. Contact us and we help you open the warranty claim.

See also shipping and delivery and our terms of sale.